Mera44 takes every member's privacy seriously. This document transparently explains how we collect, use, store, and protect your personal information as a user of our platform.
Our Commitment: This Privacy Policy transparently explains the data protection practices of mera44. By using our platform, you agree to the collection and use of information as described here. We never sell your personal data to any third party.
Mera44 ("we", "Platform", or "mera44") is committed to protecting the privacy of all its users. This Privacy Policy explains how we manage the personal information collected from you when you use the official mera44 website at mera44.net, the mera44 mobile app, and all related services.
This document has been prepared in accordance with applicable data protection legal requirements and reflects industry best practices in user data management. We encourage you to read this policy in full so you have a complete understanding of your rights and how we handle your personal information.
This Privacy Policy should be read together with Terms and Conditions mera44. In the event of any conflict between the two documents, this Privacy Policy shall apply with respect to privacy and data protection matters.
Quick Summary: mera44 only collects data necessary to provide services, protect your account, and comply with the law. We do not sell, rent, or share your data without your consent except as required by law.
Mera44 collects various types of personal information to ensure that the services provided run smoothly, securely, and in compliance with legal requirements. The following are the main categories of data we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, identity card number, date of birth | Identity Verification (KYC) |
| Contact Information | Email address, phone number, residential address | Account communications & support |
| Financial Information | Bank account details, transaction records, payment methods | Deposit & withdrawal processing |
| Technical Data | IP address, device type, browser, operating system | Security & fraud detection |
| Usage Data | Game logs, betting records, activity history | Service improvement & compliance |
| Cookie Data | Session cookies, user preferences, analytics data | Enhanced user experience |
We may also collect information you share voluntarily, such as feedback through user surveys, communications with our support team, and additional details you provide during the account verification process.
All identity verification documents you submit to mera44 are stored in an encryption-protected environment and are only accessible to authorised personnel involved in the KYC process.
Mera44 uses your personal data only for legitimate and necessary purposes. We will not use your data for any purpose other than those stated below without obtaining your consent first.
Marketing Preferences: You may opt out of receiving marketing communications from mera44 at any time via your account settings or by contacting our support team. Transaction and security notifications cannot be unsubscribed as they are part of our core service.
Mera44 does not sell, does not rent, and does not disclose your personal data to third parties for their own commercial purposes. However, there are certain situations where we may need to share your information with trusted parties:
All third parties that receive your personal data from mera44 are bound by strict confidentiality agreements and are only permitted to use that data for the agreed purposes.
Cross-Border Data Transfers: In some cases, your data may be processed or stored outside Malaysia by our service providers. mera44 ensures such transfers comply with data protection standards equivalent to those applicable in Malaysia.
Mera44 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security infrastructure is designed to the highest industry standards.
While mera44 implements robust security measures, no system can be guaranteed 100% secure. We encourage you to use a strong password, enable 2FA, and never share your login credentials with anyone.
Mera44 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and ensure user session security. Cookies are small text files stored on your device when you visit our website.
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality and user experience of the mera44 platform.
As a mera44 platform user, you have certain rights regarding your personal data. mera44 fully respects these rights and will respond to related requests within a reasonable timeframe.
Important Note: Some rights may be limited in certain circumstances — for example, when we are legally required to retain your data, or when the data is needed to resolve a dispute or enforce our agreements. mera44 will inform you if your request cannot be fulfilled, along with the reason.
Mera44 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law. Once the retention period expires, your data will be securely deleted or anonymised.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | Throughout the active account period | Service management |
| Financial Transaction Records | Minimum 7 years | AML Legal Compliance |
| KYC Documents | 5 years after account closure | Regulatory requirements |
| Communication Logs | 3 years | Dispute resolution |
| Technical Data & Logs | 12 months | Security & analytics |
| Marketing Data | Until consent is withdrawn | Promotional communications |
The mera44 platform is exclusively for individuals aged 18 and above only. We do not knowingly collect, process, or store any personal information from individuals under age.
If we find that a child's personal information has been collected without proper age verification, we will take immediate steps to delete that information and close the associated account. Parents or guardians who suspect their child has registered on the mera44 platform are encouraged to contact our support team immediately.
Minimum Age Requirement: Registration and use of the mera44 platform is only permitted for individuals aged 18 and above. mera44 enforces a strict age verification process during registration and KYC to ensure compliance with this age requirement.
Mera44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform developments. Every change made will be accompanied by a clear update date at the top of this document.
For changes deemed significant and material, we will notify you via a clear notice within the platform or by email to your registered address. Continued use of the mera44 platform after changes are published will be considered acceptance of the updated Privacy Policy terms.
We recommend reviewing this Privacy Policy periodically, at least once every three months, to ensure you remain informed about how mera44 manages your personal data.
If you have any questions, concerns, or wish to exercise your privacy rights, please contact the mera44 Data Protection Officer through the following channels:
Mera44 will respond to all privacy-related requests within 14 working days from the date of receipt. For more complex requests, we may require additional time and will notify you accordingly.
Mera44 respects and protects user rights in accordance with the latest data protection standards.
View all data we hold about you
Correct inaccurate information
Request erasure of your data when eligible
Obtain a copy of your data in a portable format
Object to use of data for marketing
Restrict how we process your data
We invest in best-in-class security infrastructure so you can play with peace of mind, free from the risk of data breaches.
All communications between you and the mera44 platform are protected by 256-bit SSL encryption — the same standard used by leading banks in Malaysia to safeguard their customers' financial data.
Member personal data is accessible only by mera44 staff with specific authorisation and a legitimate business need. All access is recorded in tamper-proof audit logs.
The mera44 platform undergoes regular security audits by independent cybersecurity firms and penetration testing to identify and address any vulnerabilities before they can be exploited.
Our automated monitoring system operates 24 hours a day, 7 days a week to detect any suspicious activity, intrusion attempts, or anomalies in your account usage patterns.
Mera44 supports two-factor authentication (2FA) for all member accounts. This additional security layer ensures that only you can access your account, even if your password is compromised.
Our rigorous KYC process ensures every member's identity is properly verified, protecting the platform against money laundering and maintaining a safe betting environment for all users.
Answers to the most frequently asked questions about privacy and data protection at mera44.